Welcome

Sign in with confidence

What this guide covers

This presentation explains how to sign in to your Uphold account, strengthen account security, and recover access if you lose it. Whether you are new to Uphold or returning after a break, the following sections walk you through step-by-step sign-in flows, multi-factor security, password best practices, phishing avoidance, and troubleshooting common sign-in issues.

Who should read this

Individuals who use Uphold for payments, trading, or holding digital assets. Teams responsible for account security and administrators who support users will find the troubleshooting and recovery steps especially useful.

Quick tip

Bookmark this page or save the Office link in your secure documents for quick reference.

Overview of the Sign-In Flow

Components of the login process

Username or email

Your primary identifier is the email address or username associated with your Uphold account. Always use the exact email you registered with — uppercase vs lowercase usually doesn’t matter, but typos do. If you use a password manager, confirm the saved entry before attempting sign-in.

Password entry

Enter your password carefully. Many browsers offer to save passwords; treat these saves as convenient but ensure your device itself is secured with a strong local password or biometric lock.

Session duration

Uphold may offer options like “Keep me signed in” — use this only on personal, secure devices. Public or shared computers should never use persistent session options.

Accessibility

Uphold’s sign-in pages include accessible labels and keyboard navigation. Use a screen reader or built-in accessibility tools if needed.

Quick Sign-In Steps

Fast path to access

Step 1 — Navigate

Open https://uphold.com or the Uphold app. Click “Sign in” in the top-right corner or use your bookmarked login page to avoid mistyped addresses.

Step 2 — Enter email

Type the email address you used to create the account. If you can’t remember, check old records, receipts, or browser autofill entries.

Step 3 — Type password

Carefully enter your password. If you see a “show password” icon, use it only when no one can view your screen.

Step 4 — Complete 2FA

If two-factor authentication is enabled, provide the code from your authenticator app or SMS (if available) to finish signing in.

After sign-in

You will land on your dashboard. Review recent activity and messages — Uphold sometimes displays security notices after new device sign-ins.

Learn about Two-Factor

Two-Factor Authentication (2FA)

Why 2FA matters

Extra layer of protection

2FA prevents unauthorized access even if someone learns your password. The most secure approach uses an authenticator app (TOTP) like Google Authenticator or an authenticator built into password managers. Hardware keys (FIDO2) are the strongest option when supported.

Setup tips

When enabling 2FA, store backup codes somewhere safe (offline preferred). If you switch phones, transfer your authenticator accounts or update your 2FA method before wiping the old device.

Do not reuse

Do not reuse 2FA tokens across multiple accounts — treat each token as unique and private.

Password Best Practices

Build strong, memorable credentials

Length > complexity

Long passphrases are usually stronger than short complex strings. Aim for 12–20 characters minimum. Combine multiple unrelated words, add punctuation, and avoid predictable substitutions.

Unique per account

Never reuse passwords across financial or high-value accounts. If one site is breached, reused passwords can expose multiple accounts.

Use a password manager

Password managers generate and store strong random passwords and auto-fill them securely. They also help migrate credentials between devices.

Regular reviews

Periodically review and rotate passwords, especially after a breach notification or if you suspect compromise.

Phishing & Safety

Recognize deceptive attempts

Check sender & domain

Attackers mimic official messages. Always verify the sender’s email address and hover over links to check the real domain before clicking. Legitimate Uphold messages use official domains; suspicious domains or typos are red flags.

Never share secrets

Uphold will never ask for your password, full 2FA code, or backup codes through email or messages. Treat any request for these as malicious.

Report suspicious messages

If you receive a suspicious email or SMS, forward it to Uphold support and delete it from your inbox. If you clicked a malicious link, update your passwords and run security scans on your device.

Safe browsing

Use modern browsers kept up to date, enable built-in phishing protection, and avoid signing in on shared public Wi-Fi unless you use a trusted VPN.

Account Recovery

Steps if you lose access

Forgot password

Use the “Forgot password” flow on the sign-in page. You’ll receive a reset link at your registered email. If you no longer control that email, recovery can be more complex and requires contacting Uphold support with identification.

Lost 2FA device

If you lose your authenticator or phone, use the backup codes you saved during 2FA setup. If backup codes aren’t available, follow Uphold’s account recovery instructions — expect identity verification steps.

Keep proof ready

For identity checks, have scanned ID, proof of address, and transaction receipts ready if requested by support. This speeds revalidation.

Prevent future lockouts

Store backup codes in a secure offline location (e.g., encrypted drive, safe) and update contact emails when they change.

Troubleshooting Common Issues

Quick fixes for sign-in problems

Browser autofill errors

Autofill sometimes inserts outdated credentials. Clear saved entries or use your password manager to ensure the correct email/password pair is used.

Code not received

If you don’t receive an SMS or email code, check spam folders, confirm your phone carrier service, and ensure no SMS blockers are active. Switching to an authenticator app is more reliable than SMS for codes.

Blocked attempts

Multiple failed attempts may temporarily lock sign-in for security. Wait a short period, clear cookies, or try from another network/device. If lock persists, contact support.

Still stuck?

Use Uphold’s official help center or support channels and include as much detail as possible: timestamps, device info, and screenshots (avoid sending full sensitive data).

Settings & Privacy

Manage session & security preferences

Security overview

After signing in, review your security page: active sessions, connected devices, and linked apps. Revoke access to unfamiliar sessions immediately and rotate your password if you find suspicious connections.

Notifications

Enable sign-in alerts and unusual activity notifications. These help you respond quickly to unauthorized access attempts.

Privacy controls

Adjust marketing preferences and review what personal data is shared with third-party services. Uphold’s account settings let you manage these preferences from your dashboard.

Regular audits

Periodically audit your linked bank accounts, cards, and API keys to ensure only current integrations remain active.

Wrap-Up & Resources

Key takeaways

Signing in is simple when you prepare: use unique, long passwords, enable 2FA (preferably TOTP or hardware key), keep backup codes safe, and stay vigilant for phishing. If you run into problems, use official support channels and provide thorough, safe details to speed recovery.

Action checklist

Confirm your registered email is current.
Enable a strong 2FA method and store backups.
Use a password manager to generate and save passwords.
Review recent sessions and revoke unknown access.
Report phishing attempts and suspicious activity immediately.